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GDPR Compliance

Last Updated: August 13, 2026

While scarlet-isle is based in South Africa and primarily serves local clients, we recognize that some of our website visitors and participants may be residents of the European Union. We are committed to respecting data protection principles consistent with the General Data Protection Regulation.

Legal Basis for Processing

We process personal data on the following legal grounds:

  • Contract Performance: Processing booking information to deliver tour services you have requested
  • Legitimate Interest: Maintaining business records and responding to inquiries
  • Consent: When you voluntarily provide information through contact forms or subscribe to communications
  • Legal Obligation: Retaining records as required by South African tax and business laws

Your GDPR Rights

If you are an EU resident, you have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.

Right to Rectification: You can request correction of inaccurate or incomplete data.

Right to Erasure: You can request deletion of your data, subject to legal retention obligations.

Right to Restriction: You can request that we limit processing of your data under certain circumstances.

Right to Data Portability: You can request your data in a structured, commonly used format.

Right to Object: You can object to processing based on legitimate interests.

Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

Data Protection Officer

For data protection inquiries, contact us at:

Email: [email protected]
Address: 127 Bree Street, Cape Town City Centre, Cape Town, 8001, South Africa

International Data Transfers

Your personal data is stored and processed in South Africa. South Africa's data protection framework is recognized as providing adequate protection under certain EU adequacy decisions. We do not transfer personal data to other third countries.

Data Retention

We retain personal data only as long as necessary for the purposes outlined in our privacy policy:

  • Booking information: 7 years for accounting and legal compliance
  • Correspondence: 3 years from last contact
  • Cookie consent records: Until withdrawn or after 12 months of inactivity

Automated Decision Making

We do not use automated decision-making or profiling that produces legal effects or similarly significant impacts on individuals.

Security Measures

We implement appropriate technical and organizational measures to protect personal data, including:

  • Encrypted data transmission
  • Access controls limiting who can view personal information
  • Regular security assessments
  • Staff training on data protection principles

Exercising Your Rights

To exercise any of your GDPR rights, contact us via email at [email protected] with the subject line "GDPR Request." We will respond within one month of receiving a valid request.

You also have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not adequately addressed your concerns.

Third-Party Services

Our website does not integrate third-party analytics, advertising, or social media tracking services. We do not share personal data with marketing platforms or data brokers.

Changes to This Statement

We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. Updates will be posted with a revised date.

scarlet-isle

Architectural heritage tours exploring Cape Town's built environment from colonial foundations to contemporary innovations.

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Disclaimer

Tour content is educational and based on available historical records and architectural analysis. Interpretations may vary among scholars. We recommend consulting additional sources for academic research. Individual experiences and perspectives may differ.

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