Privacy Policy

Last Updated: August 13, 2026

This privacy policy explains how scarlet-isle collects, uses, and protects personal information provided through our website and tour booking services.

Information We Collect

We collect information that you voluntarily provide when booking a tour or contacting us:

• Full name
• Email address
• Preferred tour date and participant numbers
• Any additional information you choose to provide in correspondence

How We Use Your Information

The personal information we collect is used exclusively for the following purposes:

• Processing and confirming tour bookings
• Communicating tour details, meeting points, and schedule changes
• Responding to inquiries and providing customer support
• Maintaining records of our business transactions

Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. Information may only be shared:

• With tour guides assigned to your booking
• When required by law or legal process
• To protect our rights or the safety of participants

Data Storage and Security

Personal information is stored securely and protected through appropriate technical and organizational measures. We retain booking information for accounting and legal compliance purposes for a period of seven years.

However, no method of electronic storage is completely secure. While we implement reasonable security practices, we cannot guarantee absolute security of transmitted or stored data.

Cookies and Tracking

Our website uses essential cookies to maintain session functionality and remember your cookie consent preferences. We do not use tracking cookies or third-party analytics services.

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Withdraw consent for data processing
• Lodge a complaint with the Information Regulator of South Africa

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors without parental consent.

Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

For questions about this privacy policy or to exercise your data rights, contact us at:

Email: [email protected]
Address: 127 Bree Street, Cape Town City Centre, Cape Town, 8001, South Africa